Customer Service

ALL CANCELLATIONS ARE TO BE VIA EMAIL ONLY

Shipping & Delivery

Here at Silverstone Shooting Centre we use a courier (TNT) for a large percentage of our stock sales. The shipping is calculated by weight, then by geographic location. (You set your location when you register for an account.)

Privacy & Security

When you visit the Silverstone Shooting Centre's website, we collect your IP address and standard web log information, such as your browser type, operating system and the pages you accessed on our website.

If you create an account, we collect the following types of information from you:

Contact information - your name, address, phone number, email, and other similar information.
Financial information - your credit card / payment details are not kept by Silverstone Shooting Centre, they are used by Elavon. Elavon is a 3rd party payment processing service that protects your identity to the fullest. For more information on Elavon click here.

Before permitting you to use our Service, we may require you to provide additional information we can use to verify your identity or address or manage risk, such as your date of birth or other information.

When you are using our web site, we collect information about your account transactions.

Finally, we may collect additional information from or about you in other ways not specifically described here.
Returns & Replacements 

Payments

Payments are processed through are shopping cart using Elavon, with its secure payment gateway. 
Manage Your Account

There's no need to register an account with us in order to browse the website. If you would like to purchase online, you will then need to register your account. Registering your account is quick and easy: 1. Click on 'My Account'. Enter your email address and select that you are a new customer. 2. You will then be directed to a page where you can register your password and details. You will only have to do this once. 3. Once you have registered you will be sent an email to confirm that your registration was successful. 4. You can edit your details when you return to the website and enter your email address and password. 5. If you forget your password, enter your email address on the My Account page and click on 'view password reminder' – your password prompt should appear immediately. If this does not help, click on 'please email me my password' and a new password will be emailed to you.